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    Returns

    30 Day Satisfaction Guarantee

    We understand you want your home décor to be just right. This is why we offer a 30 days no-questions asked return policy with no-restocking fees. If within 30 days you decide that you are not completely satisfied, we will come, pick up the furniture and will provide you a refund minus the delivery and pickup charges. This level of customer assurance is unparalleled in the home furnishings industry. We are confident that you will love the products you order from brightmodern.com.

    The Details
    We're pretty upfront about our products and services, and will not surprise you with any hidden fees or costs. We do place a few limitations on our returns policy, but we think that they are fair.

    Delivery and Pickup Charges deducted.
    We will deduct the original delivery and pickup charge from your refund. The pickup charge is which for most orders is $99 and %25 processing fee may assessed.

    Notify within 30 days
    We must be notified within 30 days of receiving your delivery. After 30 days, we will not be able to accept your return.

    Return in the original packaging
    Our products are well packaged for shipping purposes. Without the original packaging, we will not be able to accept your return. If you have requested assembly service, you are still responsible for retaining the original packaging.

    As new condition
    Returns will only be accepted if the product is in its unused new condition. Products that have scratches, stains, damages, drilling or any other modifications will not be returnable.




    Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Refund process
    Please contact our customer service to get a return authorization. We will dispatch a carrier to pickup your merchandise and ship it back to our warehouse. We will inspect the returned merchandise within 72 hours of receiving the merchandise into our Atlanta warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card within seven days. Depending on your card issuer's policies, it may take up to 5 business days after we issue your refund for the credit to appear.